Frequently Asked Questions
Will LLH provide their own cleaning products & equipment?
LLH will have an essential kit to clean your home. We clean using all natural products where possible. Tea tree oil, eucalyptus oil, vinegar, baking soda and of course lavender oil to name a few! However most households will already have some cleaning products with which we can use, so not to waste anything.
In regards to equipment we ask that a vacuum cleaner and mop be available for use. If you have a specific mop or vacuum that you would like used, please let us know at our first meet.
I don't know how many hours I
need a cleaner for?
Most find it hard to think about the tasks they would like completed and to judge how long they might take. If you are unsure, have a think about your budget and we can discuss tasks and time.
Do I need to be at home at the time of service?
No. We are police checked and fully insured so you can rest easy knowing your home and contents are in safe hands. We will discuss access to your home at our first meet if you will not be home during service.
What can I ask to be cleaned?
Anything and everything. Think bathrooms, floors, kitchen and bedrooms.
We also offer ironing and washing so if you would like us to throw on a load of washing whilst we clean your bathroom please just let us know! If you are unsure of any task or would like a comprehensive list of tasks please email us
The following tasks will not be completed during a regular or one off clean.
Oven cleaning
Fridge cleaning
Interior cupboard cleaning
Window Cleaning
We can perform these tasks by adding time onto your regular or one-off clean. However they will be charged as an extra. Please see our Services & Rates page for more info.
How do I pay?
Preferred payment method is electronic bank transfer
We will provide you with payment details at our first meet or via email on the invoice.
What happens if I want to cancel my service or I need to cancel a clean?
We will be sad to see you go! However if you do decide to cancel your service we do ask that 2 weeks' notice be given.
If you find that you do need to cancel a clean, please let us know as soon as possible. We will do our best to accommodate a catch up clean on a suitable day and time, however it is not always possible with schedules. The same goes for us. If we need to cancel a clean we will do our best to accommodate.
What if I am not happy with my service?